WorkCover & Third-Party Claims (Referrer)
Osteopathy Treatment for Workplace Injuries — Melbourne & Caroline Springs
Live Well Health Centre provides assessment and treatment for patients with WorkCover and compensable injury claims.
We work closely with GPs, employers, and insurers to support recovery, restore function, and assist safe return to work.
This page explains eligibility, referrals, what to bring, and how claiming works.
Who is eligible for WorkCover treatment?
You may be eligible for WorkCover-funded treatment if:
- You were injured at work or became unwell due to your work duties
- Your injury has been reported to your employer
- A WorkCover claim has been lodged
- Your claim has been accepted by the WorkCover insurer (agent)
- Your GP has certified that treatment is required
Eligibility is determined by your WorkCover insurer in accordance with WorkSafe Victoria guidelines.
For official eligibility information visit: https://www.worksafe.vic.gov.au/workers-compensation
What injuries do we commonly treat?
We regularly treat work-related musculoskeletal injuries, including:
- Back or neck injuries
- Repetitive strain injuries (RSI)
- Manual handling injuries
- Muscle or joint strain
- Tendon injuries
- Workplace overuse injuries
- Postural injuries related to work tasks
Treatment is focused on functional recovery and return to work capacity.
Referral requirements
- Have a current GP referral or Certificate of Capacity
- Have an accepted or pending WorkCover claim
Important:
- Only one primary treatment provider may be approved at a time (e.g. osteopathy OR physiotherapy)
- If changing provider type, approval from your WorkCover insurer should be obtained first
This prevents delays in claim processing.
What to bring to your first appointment
Please bring all relevant documentation so we can support your claim and complete required reporting.
Recommended items:
- GP referral or Certificate of Capacity
- WorkCover claim number
- Insurer / WorkCover agent details
- Employer details
- Any imaging (X-rays, MRI, ultrasound)
- Previous treatment reports
- Relevant medical history
Having complete information helps us:
- Provide appropriate care
- Complete WorkCover paperwork
- Communicate with your insurer
- Advocate for ongoing treatment if required
What is covered by WorkCover?
- Treatment of the work-related injury
- Clinical assessment and management
- Reports to GP and insurer
- Rehabilitation planning
Coverage applies only to the approved injury site or condition.
What is not automatically covered?
Some services require additional approval, including:
- Clinical Pilates or exercise rehabilitation programs
- Extended treatment programs
- Treatment not directly related to the accepted injury
Your practitioner will discuss this with you and request approval if appropriate.
How WorkCover treatment works
Employer responsibilities
Employers must:
- Maintain a safe workplace
- Report workplace injuries
- Provide claim forms if requested
- Support return-to-work planning
Worker responsibilities
Workers must:
- Report injury as soon as possible
- Lodge a WorkCover claim
- Attend approved treatment
- Participate in rehabilitation
- Work toward safe return to duties where medically appropriate
Treatment reporting
Your osteopath may provide reports including:
- Initial clinical assessment
- Progress updates
- Functional capacity
- Treatment recommendations
- Return-to-work capacity
These reports are sent to your GP and insurer when required.
Return-to-work focus
- Restore function
- Improve capacity
- Support safe work participation
- Prevent long-term disability
Treatment plans are aligned with medically appropriate return-to-work goals.
Fees and claiming
Billing depends on claim status and insurer arrangements.
In many cases:
- You pay our consultation fee
- You submit the invoice to your WorkCover insurer
- The insurer reimburses you according to approved rates
Our reception team can guide you through this process.
Private health and WorkCover
Private health insurance cannot be used for treatment related to an accepted WorkCover claim.
WorkCover funding must be used where applicable.
How claiming works (simple process)
- Attend your appointment
- Pay consultation fee if required
- Receive invoice and treatment details
- Submit to WorkCover agent
- Receive reimbursement if approved
HICAPS and payment methods
- EFTPOS
- Credit card
- HICAPS (for private patients only)
WorkCover claiming is typically processed through the insurer rather than HICAPS.
Information for Referring GPs
Live Well Health Centre provides evidence-based osteopathic management for work-related musculoskeletal injuries.
Our clinical approach includes:
- Detailed assessment and diagnosis
- Functional rehabilitation planning
- Capacity-focused treatment
- Whole-body osteopathic approach
- Structured outcome monitoring
- WorkCover-compliant reporting
Communication with GPs
We provide:
- Initial assessment summary (if requested)
- Progress reports when required
- Return-to-work capacity updates
- Discharge or outcome summary
Our goal is coordinated, patient-centred care.
Referral information to include
To support efficient processing, please include:
- Diagnosis or working diagnosis
- Certificate of Capacity
- Claim number
- Insurer details
- Relevant imaging
- Treatment restrictions
Referrals can be sent to:
T | (03) 9363 2961
F | (03) 8358 5946
Need help with a WorkCover claim?
- Referral requirements
- Documentation
- Insurer communication
- Treatment approvals
Contact us for assistance before booking if you are unsure.